Universal Time Settings for Smart Calls

These options help you set the time duration during which, the Smart Calls will be made to your customers, for collecting product reviews. 

Sub options as under:

1. “Time zone for your store”: Will show the time zone in which your shopify store is registered.
   
   
2. “Start Smart Calls from”: You set the time from when the smart calls will start initiating for your customers. This time must be put in accordance with “Time zone for your store”.
   
   
3. “Stop Smart Calls after”: You set the time after which no smart calls will be made to your customers. This time must be put in accordance with “Time zone for your store”.
   
   
4. “Stop Smart Calls on below days:” You can use this to set specific days (could be weekends, festivals, national holidays etc) on which you don’t want your customers to receive any call for review collection.
   
   

The selected time is auto-adjusted as per customer time zone, for e.g., if you select 1000 Hours to 1900 Hours in your store time zone, Smart Calls will be made to your buyer, when it is 1000 Hours to 1900 Hours in their time zone.

Example:

To understand this from example, let’s assume following are the settings done by you:

1. Your store time zone: India (Asia/Kolkata (GMT +5:30))
   
   
2. Start smart calls from: 1000 hours.
3. 
   Stop Smart calls from: 1800 hours.
4. 
   Stop Smart Calls on below days: Say you have set this to 25-Jun-2023 and 15-Jul-2023.
5. 
   Customer A – from home country India.
6. 
   Customer B – from another country say USA.
7. 
   Customer C – From another country say Japan.
   
   

Now:

Calls to customer A: Will be made when time is between 1000 hours to 1800 hours in India everyday except when it is 25-Jun-2023 & 15-Jul-2023 in India.

Calls to customer B: Will be made when time is between 1000 hours to 1800 hours in USA every day except when it is 25-Jun-2023 & 15-Jul-2023 in USA irrespective of time & date in India.

Calls to customer C: Will be made when time is between 1000 hours to 1800 hours in Japan every day except when it is 25-Jun-2023 & 15-Jul-2023 in Japan irrespective of time & date in India.

Can’t find what you are looking for? Check our Knowledge Base for more detailed tutorials or contact our Epic! customer support team to address your specific issues.